Leeds will be a healthy and caring city for all ages, where people who are the poorest will improve their health the fastest.
Healthwatch Leeds was established in April 2013 to bring the voices and experiences of local people to influence the decisions made in their health and care. We use the citizens voices and experiences to work to influence planners, decision makers and service providers in Leeds. The government provides money for each local authority to set up a Healthwatch. Local Healthwatch organisations have the right to go to places where health and care is delivered and report what they find.
Values are the principles under which Healthwatch Leeds operates. They describe the way we expect everyone who volunteers or works for Healthwatch Leeds to behave when doing Healthwatch Leeds business.
Our values are to be:
Our Ways of working:
Work with local people and communities
We will enable and support local people to have their voice heard in the planning and provision of health and social care In Leeds. We will be flexible and innovative in listening to voices that are not always heard, and make sure that local people are offered as many opportunities to take part and influence as possible.
Working with volunteers
We will work together with our volunteers who bring with them a wealth of skills, connections and knowledge. We will support them to develop their talents and recognise their achievements.
Build on what works well
We are committed to building on past learning and experience. We recognise and promote good practice where we find it, working together with partners and communities.
Treat everyone fairly, be open to all
We will always work hard to reach as many people as possible, and treat everyone with respect and dignity.
Living the values
We will do what we say, and when we cannot we will be clear about that. We will hold our Board meetings in public and make the reports we write available to all. We will ask for feedback and take it into account when planning our work every year.
Taking stock – measuring what we do
We will reflect on how and where local people's voices have made a difference to how services are planned or provided, and use this learning to influence future work. We will publicise any impact we have, making sure that we share this information with those who have contributed to our work in any way.
Here are the current Healthwatch Leeds policies if you would prefer them in another format, please contact us
Ground Floor, Unit 8 Gemini Park Sheepscar Way, Leeds LS7 3 JB Telephone: 0113 898 0035 Textphone: 07551122289 Email: email@example.com
Healthwatch Leeds has a responsibility to share the views of the local community. The NHS and Local Authority has a legal responsibility to listen and respond to those views. This is part of the Health and Social Care Act 2012 and is important as it means we have the power in law to influence local decision making around health and social care.
We can ask service providers for information which they must make available to us within 20 days.
We can carry out an Enter and View visit to any place where an NHS or Local Authority Adult Social Care service is provided. Our focus is on people’s experiences which we share widely with decision makers and the Care Quality Commission.