Enter and View is the opportunity for authorised representatives:
• To go into health and social care premises to hear and see how the consumer experiences the service
• To collect the views of service users (patients and residents) at the point of service delivery
• To collect the views of carers and relatives of service users
• To observe the nature and quality of services – observation involving all the senses
• To collate evidence-based feedback
• To report to providers, CQC, Local Authority and NHS commissioners and quality assurers, Healthwatch England and any other relevant partners.
• To develop insights and recommendations across multiple visits to inform strategic decision making at local and national levels
What is the purpose of Enter and View?
Enter and View visits can happen if people tell us there is a problem with a service but, equally, they can occur when services have a good reputation – so we can learn about and share examples of what they do well from the perspective of people who experience the service first hand.
Enter and View can be part of a prioritised plan of work or responsive to local intelligence and the purpose will fit into 3 areas of activity:
1. To contribute to a wider local Healthwatch programme of work.
2. To look at a single issue across a number of premises.
3. To respond to local intelligence at a single premises.
Who can Enter and View?
Healthwatch Leeds has 23 volunteers and 6 staff members who are authorised enter and view representatives (list of names available upon request). All the authorised representatives have undergone the following:
• Enter and View Training
• Safeguarding Training
• Enhanced DBS (Disclosure Barring Service) Check
• Equality and Diversity Training (not compulsory but completed by all representatives)