What is Take10?
Take10 is an opportunity for individuals, groups and organisations to share what works and what could be improved, about health and care services in Leeds. It is a two-way communication tool, where you provide us with information about services and we take it to the people who buy and deliver services. We keep you informed on what we’re doing with the information you give to us and what happens as a result.
Examples of how Healthwatch Leeds has helped make things better?A&E:
We spoke to 978 people at LGI & St James’s Hospital A&E departments. (We also received a Healthwatch England National Award for this work)
People told us that there was confusion when patients had not realised that they had been discharged from A&E and admitted to the Clinical Decisions Unit (CDU). We took this issue to Leeds Teaching Hospital Trust and they told us that with immediate effect they will improve current processes to ensure that all patients are explicitly informed that they are being transferred to CDU by the nurse discharging them from A&E.
BSL Healthy Day:
brought the Deaf communities, service providers and commissioners together to share experiences and find solutions.
Deaf people told us that receptionists are the ‘gatekeepers’ at GP Practices – they need Deaf awareness training more than most. Leeds West CCG arranged Deaf Awareness Training for Practice Managers and Admin staff in the 38 practices in their area and will review this training annually. If you look on our website you can access all our reports.
How much time will it involve?
Just ten minutes! Take ten minutes to talk to your service users, members, patients etc about what they think about their local health and social care services (E.g. GP, hospital, dentist, optician). Ask them if they’ve had any recent good or bad experiences or if they’ve got any concerns. You can jot the information on the Take10 feedback form and send it back to us.
How often will we hear from Healthwatch?
We promise not to bombard you! But once you’ve signed up to Take10 you’ll be on a mailing list and we’ll be in touch to let you know when we’re collecting feedback and what we want to find out. We’ll also let you know about what we’re going to do with the information you give us and any changes that happen as a result.
I’m already on the Healthwatch mailing list, do I need to sign up separately for Take10?
Yes! Even if you’re on our mailing list and receive our bulletin you need to tell us if you want to be part of Take10 as this will be a separate mailing list.
What will we do with the information you give us?
Once we get all the feedback from the groups taking part in Take10, we’ll look through the information to identify any key issues or concerns. From this, we will see how we can address these or do some more work to find out more details. We might ask you for further information. We’ll always keep you in the loop about what’s going to happen next.
How do we let Healthwatch know what we find out from talking to our group?
You can fill in a Take10 feedback form, this can be found on our website http://www.healthwatchleeds.co.uk/taketen. Email or post it back to us. If we require any further information we will get in touch with you.
Will the information we give be published?
We do publish reports on our website when we do a project. This may include case studies and names of groups. However, in all our work, we respect anonymity. We never publish personal details, or any information that would make someone identifiable, unless people wish to be identified.